Shipping Policy

Last updated: August 3, 2026

RockShelfIt fulfills orders from our warehouses in the United States, Australia, and China. The fulfillment location for each order is determined automatically based on the delivery address, product availability, package size, and the most efficient available shipping method.

Customers cannot select a fulfillment warehouse. The warehouse shown on a product page, order confirmation, tracking page, or shipping label may differ from our business address.

1. Shipping Destinations

We currently ship to the destinations available at checkout. Enter your complete delivery address at checkout to view the available shipping methods, estimated delivery time, and shipping charges.

Some oversized shelving products, commercial racks, or freight shipments may not be available for all postal codes.

2. Order Processing

Orders are normally processed within the following timeframes:

• United States warehouse: 30–45 business days
• Australia warehouse: 30–45business days
• China warehouse: 30–45business days
• Oversized or freight orders: 30–45 business days, unless otherwise stated

Business days exclude weekends and public holidays observed at the fulfillment location.

Processing time is the time required to verify, prepare, pack, and hand the order to the carrier. It is separate from the carrier’s transit time.

Orders placed during sales events, public holidays, severe weather, or unusually high-demand periods may require additional processing time.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

These are estimates, not guaranteed delivery dates. Customs inspections, remote-area delivery, carrier disruptions, severe weather, and other circumstances outside our reasonable control may affect delivery.

Any consumer rights available under applicable law remain unaffected.

4. Warehouse Assignment and International Fulfillment

We will normally prioritize fulfillment from a warehouse located within or near the customer’s destination market.

If an item is unavailable at the local warehouse, we may:

• ship the item from another RockShelfIt warehouse;
• ship the item from our China warehouse;
• split the order into more than one shipment; or
• contact the customer with a revised shipping estimate or cancellation option.

We will not charge additional shipping fees solely because we choose to split an order after it has been placed, unless the customer requests a different shipping service.

Items in the same order may arrive on different dates and may have separate tracking numbers.

5. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery address, product weight, package dimensions, warehouse location, and selected shipping method.

Free-shipping promotions apply only when expressly stated and may exclude remote areas, oversized products, freight shipments, or certain destinations.

6. Duties, Taxes, and Customs

Domestic warehouse shipments

Orders shipped from our US warehouse to a US address, from our Australian warehouse to an Australian address, or from our China warehouse to a mainland China address will not normally require the customer to pay import duties upon delivery.

Applicable sales tax or GST may be included in the displayed price or calculated at checkout, depending on the destination.

Cross-border shipments

Some orders may be shipped internationally, including from our China warehouse.

For orders shipped from China to the United States or Australia, applicable duties, import taxes, and customs-clearance charges are included in the amount collected at checkout unless we clearly state otherwise before the order is placed. Customers will not be asked to pay unexpected import charges upon delivery.

7. Tracking Information

When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order has been dispatched.

Tracking information may take up to 48 hours to update after the carrier receives the shipment.

For split shipments, customers may receive more than one shipping confirmation and tracking number.

8. Address Changes and Order Cancellations

Customers should review the shipping address carefully before placing an order.

To request an address change or cancellation, contact us at rockshelfit@gmail.com as soon as possible. We cannot guarantee that an order can be changed or cancelled after warehouse processing has started.

Once an order has been dispatched, address changes must be handled through the carrier where available. Carrier rerouting or redelivery charges may apply.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where required by applicable law.

9. Oversized and Freight Deliveries

Some shelving, rack systems, and commercial storage products may be shipped by freight carrier.

Freight deliveries may:

• require a delivery appointment;
• be limited to curbside or ground-level delivery;
• require an adult to be present;
• exclude unpacking, assembly, inside delivery, or disposal of packaging; and
• incur additional charges for remote locations, restricted access, redelivery, lift-gate service, or address changes.

Any special freight conditions and charges will be displayed at checkout or confirmed with the customer before dispatch.

Customers should inspect freight shipments for visible damage before signing the delivery receipt. If damage is visible, note it on the carrier’s delivery record and take photographs where reasonably possible. This request does not limit any rights available under applicable consumer law.

10. Delivery Delays

If we become aware that we cannot dispatch an order within the timeframe stated at the time of purchase, we will contact the customer with:

• the reason for the delay;
• a revised estimated dispatch date; and
• the option to accept the delay or cancel the affected unshipped item for a refund, where required by applicable law.

Carrier transit delays occurring after dispatch will be investigated with the carrier. We will continue to meet any obligations imposed by applicable consumer law.

11. Lost, Missing, or Damaged Shipments

If tracking has not updated for 5 business days, an order is marked as delivered but cannot be located, or a shipment arrives damaged, contact us at rockshelfit@gmail.com with:

• the order number;
• the tracking number;
• a description of the issue; and
• photographs of the package and product, if applicable.

We may ask the customer to check the delivery location, household members, building management, or carrier before opening a formal investigation.

After investigation, we will provide an appropriate remedy, which may include replacement, refund, or another remedy required by applicable law.

12. PO Boxes, Military Addresses, and Remote Areas

Oversized products and freight shipments cannot normally be delivered to PO Boxes, parcel lockers, APO/FPO addresses, or locations that cannot accept freight vehicles.

Remote-area surcharges or service restrictions may apply. If an order cannot be delivered using the shipping method selected at checkout, we will contact the customer before dispatch.

13. Contact Us

For shipping questions, contact:

RockShelfIt
Email:rockshelfit@gmail.com
Website: https://rockshelfit.com