Refund policy

Return & Refund Policy

Last updated: July 1Day, 2026

At RockShelfIt, we want you to feel confident choosing the right shelving solution. If your order is not right for your space, please review the policy below and contact us before returning any item.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

  • Unused and uninstalled
  • Unassembled, unless the product is defective
  • In resalable condition
  • Returned with its original packaging, hardware, accessories, manuals, and other included components
  • Accompanied by proof of purchase

Returns sent without prior authorization might not be accepted.

How to Request a Return

Contact us at rockshelfit@gmail.com and include:

  • Your order number 
  • The item you want to return
  • The reason for the return
  • Photos of the product and packaging, when requested

If your return is approved, we will provide return instructions and the authorized return location.

Do not send products to our mailing address or return-to-sender without authorization. Unauthorized or collect-on-delivery shipments might be refused.

Authorized returns must be sent to:

[MMSHIP CA]
[Street address:14210 telephone Ave dock 27-30]
[Chino, California, 91710]
United States

Return Shipping Costs

For preference-based returns—including ordering the wrong size, changing your mind, or deciding the product does not fit your space—the customer is responsible for return shipping costs.

Heavy-duty shelving and oversized storage products can require freight or large-package return services. Actual return shipping charges can be substantial and might be deducted from the refund when RockShelfIt provides the return label.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

RockShelfIt will cover reasonable return or replacement shipping costs when we confirm that an item was damaged in transit, defective, or different from what was ordered.

Damaged, Defective, or Incorrect Orders

Inspect your order as soon as it arrives.

If an item arrives damaged, defective, incomplete, or incorrect, please contact rockshelfit@gmail.com as soon as possible. Reporting shipping damage within 48 hours helps us work with the carrier, but this request does not limit any rights available under applicable law.

Please provide:

  • Your order number
  • Photos of the complete product
  • Photos showing the damage or defect
  • Photos of the outer packaging and shipping label
  • A list of missing or damaged components

Keep all packaging until the claim is resolved. Depending on the issue, we may provide replacement parts, replace the product, arrange a return, or issue a full or partial refund.

Opened or Incomplete Returns

Approved returns that are opened but unused may be subject to a restocking deduction of up to 15% if they require inspection, repackaging, or replacement of missing packaging.

Additional deductions may apply when returned products are incomplete, damaged after delivery, missing hardware, or not in resalable condition.

We will explain any deduction before completing the refund whenever reasonably possible.

Non-Returnable Items

The following items are generally not eligible for preference-based returns:

  • Products that have been assembled, installed, modified, drilled, painted, or used
  • Products damaged through misuse, improper assembly, overloading, or failure to follow instructions
  • Custom, made-to-order, or specially configured products
  • Bulk or commercial orders clearly identified as final sale before purchase
  • Clearance or final-sale products
  • Gift cards
  • Items missing major components or original packaging

This exclusion does not apply when a product is confirmed to be defective, damaged on arrival, incorrect, or otherwise protected by applicable law.

Load-Capacity and Installation Claims

Product load ratings require proper assembly, level placement, and evenly distributed weight. Customers are responsible for following the supplied installation and safety instructions.

Returns or warranty claims might not apply to damage caused by overloading, uneven weight distribution, improper assembly, unauthorized modification, or unsuitable flooring or anchoring.

Exchanges

The fastest way to obtain a different product is usually to complete an approved return and place a new order.

For damaged, defective, or incorrect products, contact us before placing another order so we can determine whether replacement parts or a full replacement is appropriate.

Order Cancellations

Contact rockshelfit@gmail.com immediately if you need to cancel an order.

We will attempt to cancel orders that have not entered processing or shipment, but cancellation is not guaranteed. Once an order has shipped, it must follow the return process, and applicable return shipping costs may apply.

Refund Processing

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow approximately 3–5 business days for inspection and processing. Your bank or card provider can require additional time—sometimes up to 10 business days—to post the refund.

Shipping fees, return freight, restocking deductions, and other disclosed charges may be deducted when applicable.

If more than 15 business days have passed since your refund was approved, contact us at rockshelfit@gmail.com.

Lost Return Shipments

Customers arranging their own return shipping should use a trackable and adequately insured service. RockShelfIt is not responsible for customer-arranged returns that are lost or damaged before reaching the authorized return location.

Contact Us

For return or refund questions:

RockShelfIt
Email: rockshelfit@gmail.com
WhatsApp: +17022340302